Orders placed before 1pm on a business day will be shipped between same/ next working days if in stock. Please take note if you have placed an order for a pre-order item as this will not ship till it is in stock. This will include the whole order. If you wish for your preorder item to arrive separately, please place two separate orders or contact us to arrange split shipping for a cost of £3.99.
If you require a quicker dispatch and shipping service please select this at checkout.
To receive tracking notifications, please enter your email address and/or mobile number on your order. Please ensure someone is available to accept delivery. We will not be responsible for any orders which cannot be delivered. Couriers may attempt a repeated delivery and if the recipient is still not available, the parcel will be returned. You may have to collect your parcel from the depot. Please arrange this directly with the courier company. Please get in touch with the courier, quoting your shipping number to arrange redelivery as soon as possible. There will be a fee to resend this to recipient if it is returned to us.
SHIPPING DELAYS & CLAIMS
There are unfortunately many delays with postal services on occasion that are out of our control. Royal Mail often have issues and staffing problems at distribution centres across the country which has in turn delayed services all over the UK. Whilst Royal Mail aim to deliver this in 72 hour, it may take 7-14 days in some areas.
Royal Mail will only consider your parcel lost after 14 business days. After this time if your order has not arrived please contact us at creativenailsystems@gmail.com. Unfortunately, we are unable to process any claims on parcels which have not arrived before this time.
All international orders are shipped using Royal Mail you will receive a shipping confirmation email (with a tracking code) once your order have been picked and packed and handed over to the courier.
Please note Creative Nail Systems are not responsible for any import duties or taxes accrued.
HOW WE PROCESS YOUR ORDER
When you make an order, we will send you a confirmation email (this is automatic and won't take long!) Please do check your junk and that your email address was entered correctly if you have not received this within 5 minutes of order. If these details are correct and you have not received an email confirmation, but have received a Paypal confirmation, please email us at creativenailsystems@gmail.com
Once you have placed your order and it is shipped, you will receive a shipping confirmation email once your order have been picked, packed and shipped.
In the event that there are any missing items for your order, we will email you to offer an alternative or a refund.
MY SHIPPING ADDRESS IS WRONG
If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked, packed and shipped. You can update your details by logging into your account. If you have already received a shipping email, please email is at creativenailsystems@gmail.com us as soon as possible and we will do our best to amend the shipment address for you if it's not too late.
Creative Nail System’s will not be responsible for any lost or undelivered parcels where the incorrect address was supplied.
If you have any shipping questions, please get in touch by emailing creativenailsystems@gmail.com
HOW DO I TRACK MY PARCEL?
You will locate your tracking number in your account or on your email shipping confirmation. We recommend accessing this to track your parcel, rather than contact us to avoid delay.
MY ORDER SAYS DELIVERED BUT IT IS NOT
Please contact the shipping company with your tracking number to dispute this. We are unable to raise claims, replace orders and investigate this if the shipping company state your order is delivered. This must be taken up directly with the shipping company.
Once marked as delivered by the shipping provider, we are not responsible for the parcel. Contact the service provider for investigations. Ensure your address is correct; we are not responsible for lost parcels due to incorrect information.
If the courier leaves your parcel in a safe place, with a neighbor, or with a third-party service, we are not responsible if it is lost or misplaced. When returning items, use a trackable shipping service or purchase shipping insurance. We are not responsible for returned items until they arrive at our HQ.
Change of Address
Submit address changes in writing at least 7 days before dispatch. We cannot guarantee address changes before dispatch.